Brand new items with print imperfections - PLEASE READ DESCRIPTION.
NO REFUNDS ARE ACCEPTED ON THESE ITEMS.
MEDIUM SIZE IS A MUCH BIGGER PRINT THAN CURRENT DESIGN. NO FAULTS.
SMALL SIZES HAVE DESIGN SLIGHTLY OFF-CENTERED AND PRINT IS SLIGHTLY IMPERFECT (it's a bit too grey)
SIZING INFORMATION: this tee has a UNISEX-LOOSE FIT (like the rest of my t-shirts). Small sizes will still fit you if you are size UK12, but it will sit fitted on you (as shown on model, first few pictures).
(Model on all photos is a size UK10-12, her chest size is 34DD).
This is a tiny one-woman business, based in the UK.
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USA SHIPPING:
$10 USD - FLAT FEE COST (UNITED STATES only).
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INTERNATIONAL SHIPPING (excluding USA):
£10.00 - FLAT FEE COST (ALL OTHER COUNTRIES)
ROYALMAIL TRACKED SERVICE (if available in your country). Tracking code will be provided in dispatch-email. Once the parcel arrives to your country, is handled by your national postal service.
ESTIMATED TRANSIT TIME (from date of dispatch):
2-4 WEEKS if they don't get stuck at your country's Customs.
Please note, busy periods such as Christmas may increase the amount of time it takes for your parcel to reach you.
TAXES: international buyers are responsible for any Customs / import taxes that may apply. I'm not responsible for delays due to customs.
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PROCESSING TIMES:
Processing time for jewellery is 5 WORKING DAYS aproximately.
Processing time for clothing is 10 WORKING DAYS aproximately.
My items are HANDMADE to order (unless otherwise specified).
T-shirts are individually hand-printed to order.
If you buy jewellery and clothing, they'll be shipped in separate parcels.
T-shirts/sweatshirts are printed+shipped by printing companies, here in the UK. I may use international printing companies for my international customers.
IF YOU NEED TO RECEIVE YOUR ORDER BY A CERTAIN DATE, please add a note inside the "comments box" when ordering (you'll find this box in Cart page, before reaching Checkout). If I cannot meet your deadline, I will contact you ASAP.
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Please note, all delivery timelines are for guidance only, given by Royal Mail.
I DO NOT CHARGE VAT ON PURCHASES MADE ON THIS WEBSITE.
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BY PLACING AN ORDER ON THIS WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD AND ACCEPTED THESE TERMS & CONDITIONS.
CANCELLATIONS:
You can cancel your order as long as items haven't been dispatched.
Customised items cannot be cancelled or refunded.
RETURNS/REFUNDS:
YOU HAVE 14 DAYS
(from the date of receiving your order) TO REQUEST A REFUND AND SEND THE
ITEM(S) BACK IN THEIR ORIGINAL PACKAGING, UNUSED & UNWASHED. Refunds will not be accepted for items that don't comply with this.
TO REQUEST A REFUND, CONTACT ME BEFORE YOU SEND THE ITEM BACK at nora@theblackwardrobe.com. Items sent back to me without first requesting a return will not be accepted.
ALL RETURNS MUST BE SENT BACK TO ME. I'm based in the United kingdom. If returns are not sent to me, additional charges may apply or your refund may be denied.
CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN-SHIPPING
(I highly recommend you use recorded delivery and obtain proof of
postage. I cannot be held responsible for items lost, delayed or damaged
when being returned).
REFUNDS/REPLACEMENTS
WILL NOT BE PROVIDED FOR MISSING PARCELS DUE TO SHIPPING-ADDRESS BEING
OUTDATED, WRONG OR WITH MISSING INFORMATION. Please check you provided the correct, full address when you placed the order.
ALL MY ITEMS CAN BE EXCHANGED or RETURNED EXCEPT:
CUSTOMISED ITEMS
HEAVILY DISCOUNTED ITEMS (you'll find them in the "sale" section)
EARRINGS (due to hygienical reasons).
GIFT-CARDS.
If an item cannot be returned, this information will be provided on product page, within the product description box.
Purchases paid with gift-card are NOT entitled
to cash refund. Instead of a refund, the buyer can only exchange the
item for something else.
MONIES WILL BE
REFUNDED BACK TO YOU AS SOON AS I RECEIVE ITEM(S) BACK AND CONFIRM THAT
ITEM(S) MEET(S) THE RETURN ELIGIBILITY CRITERIA.
YOU WILL BE REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. Please be aware that it can take some time for your bank or credit card company to process the transaction.
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EXCHANGES:
PLEASE NOTE, THERE'S A £2.50 SHIPPING-CHARGE TO SEND THE NEW ITEM TO YOU (UK orders).
International orders are subject to this too. Get in touch for additional details.
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Additional details for international orders:
CUSTOMS/IMPORT TAXES WILL NOT BE REFUNDED.
If sending items back from outside the UK, make sure to declare items as "returned goods" on customs-forms. Any duties/taxes on returned goods will remain the responsibility of the customer.
Please note, Royal Mail handles all my international parcels until they leave the UK.
Once your order parcel arrives to your country, it gets handled by your
local/national courier. Other couriers may be used for my clothing
items.
USA orders are handled by RoyalMail + USPS.
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MISSING PARCELS:
Please check tracking code on dispatch-confirmation email.
If you need further help or tracking code doesn't provide information, contact me at nora@theblackwardrobe.com
Please check you provided the correct, full address when you placed the order.
REFUNDS/REPLACEMENTS WILL NOT BE PROVIDED FOR MISSING PARCELS DUE TO
SHIPPING-ADDRESS BEING OUTDATED, WRONG OR WITH MISSING INFORMATION.
(USA BUYERS): If
you didn't select shipping "WITH SIGNATURE" and you live in an area
prone to parcel-theft, I will not be able to offer a refund/replacement
for missing parcels if they've been confirmed on tracking as
"delivered".
MISSING PARCELS WILL NOT BE CONSIDERED LOST by RoyalMail UNTIL...
20 WORKING DAYS AFTER EXPECTED DELIVERY DATE (INTERNATIONAL)
10 WORKING DAYS AFTER EXPECTED DELIVERY DATE (UK)
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DAMAGED/FAULTY ITEMS:
Please inspect your order upon reception and
email me immediately (WITH PHOTO PROOF) if the item is defective,
damaged or if you receive the wrong item.
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BY
PLACING AN ORDER ON THIS WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD
AND ACCEPTED THESE TERMS & CONDITIONS.
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